With omnichannel shopping more important than ever, retailers must understand where their audience engages and ensure seamless, consistent experiences. Analysts at eMarketer – formerly Insider Intelligence – highlight that shopping is no longer limited to in-store or online; it’s a dynamic journey where consumers may start their search in one place and complete their purchase in another.
Embrace this new retail landscape to meet your customers wherever they are. Explore our SMASH Framework, designed to deliver Simple and Exciting consumer experiences that aim to differentiate your business from competitors.
SMASH Framework includes several powerful components:
- SMASHCARDS our Gift Card programs with both rechargeable and non-rechargeable card options
- SMASHREWARDS a Loyalty program customised on business’s needs, that incentivise customers by granting points and providing rewards.
- SMASHENGAGE a solution that offers the ability to send personalised and segmented notifications, as well as collect situational consumer feedback.
- SMASHPROMOTE a solution for managing promotions & campaigns, and engaging business’s audiences effectively.
- SMASHBASKETS a quick and easy checkout solution offering two modes of operation, consumer self-scaling and staff operated Q-Busting.
- SMASHCONNECT a robust solution towards integrating services with Points Of Sale in a simple and agile way.
- SMASHVISION is our data representation tool that enables users to visualise key data and gain valuable business insights related to SMASHREWARDS and SMASHPROMOTE.
Contact us today to learn how the SMASH Framework can elevate your business and meet your unique needs!
Source: Dyson, J. (2024). Retail trends 2024: The future of shopping takes shape. [online] The Future of Commerce. Available at: https://www.the-future-of-commerce.com/2024/01/15/retail-trends-2024/.”